All 3rd Party Outside Plant Damage Claims. A 3rd party damage claim is (not limited to) motor vehicle accidents, aerial teardowns, and excavation damages to fiber, coax, vaults, peds, amps, etc (the damage is a result of someone’s negligence). Even if you are unsure who caused the damage Phoenix wants you to report the claim.
Report the damage to Phoenix as soon as it’s safe to do so. You have the option to call our 24/7/365 hotline to report damages (888-PHXLOSS) or you can report the damage online at https://m.phxloss.com/.
More is better. The more information you provide us the more likely we will recover your costs to repair. Think of it as a Who, What, When, Where & Why questionnaire. Phoenix will offer you an incentive for providing us this detailed information along with photos of the site.
Phoenix will complete their investigation and pursue reimbursement
from the negligent party.