Frequently Asked Questions

What am I supposed to report to Phoenix?

All 3rd Party Outside Plant Damage Claims. A 3rd party damage claim is (not limited to) motor vehicle accidents, aerial teardowns, and excavation damages to fiber, coax, vaults, peds, amps, etc (the damage is a result of someone’s negligence). Even if you are unsure who caused the damage Phoenix wants you to report the claim.

How do I report damages to Phoenix?

Report the damage to Phoenix as soon as it’s safe to do so. You have the option to call our 24/7/365 hotline to report damages (888-PHXLOSS) or you can report the damage online at

What information will I need?

More is better. The more information you provide us the more likely we will recover your costs to repair. Think of it as a Who, What, When, Where & Why questionnaire.  Phoenix will offer you an incentive for providing us this detailed information along with photos of the site. 


What happens after I report the damage?

Phoenix will complete their investigation and pursue reimbursement 

from the negligent party.

Call Us 24-7-365

Our Commitment:

  • Prompt Responses
  • Thorough Investigations
  • Recovery of Your Dollars
  • Remittance of Dollars to You


Reporting damage is easy!  Find out how.

Pay Claim Online

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